When can I get the confirmation email?
|A:||Comfirmation email will be sent within 24 hours.|
Are shoes products you sell genuine?
|A:||We know what you care most is quality, prices, shipping time, customer service. Thus, the four factors are our main goal to produce a happy shopping experience.|
How do I find the item I want to buy?
|A:||Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.|
How do I place an order?
|A:||After click the item you are looking for, select size and fill in quantity,and then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.|
How do you send my purchased items?
|A:||When We received your payment, we will deal with your order with 24 hours.If anything goes well, we will ship it out with 2 days.|
How long will be the parcel arrived our country?
|A:||After we ship it ,ordinary the parcel will be delivery in 3-5 workdays during all the post process. Well, due to unforeseen circumstances, the time will be last a little longer. Please do not worry about it.|
How to track my order?
You will be provided with order number which can be tracked under order tracking on our front page.
How do I can change my order or cancel my order?
|A:||When we received your payment, we will deal with your order within 2 days. So if you really want to change it or cancel it, we hope you can tell us within 1 days. Because if we ship it out , it is difficult to stop the parcel for you. So we hope you can understand.|
How do I can return the items to your company?
|A:||If you are not satisfied with your purchase, return the eligible product(s) in new and unworn condition in the original packaging for a full refund in accordance with our returns policy. All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product. Any product(s) returned without original documentation will be rejected. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.|
How many payment method do you accept?
|A:||We can accept the payment through Visa Card、Master Card.|
Why do you charge my card more than your product price?
|A:||We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.|
How can I get to know the status or the information about my order from you?
|A:||We will send tracking number and order information to the email address you left for your order. Make sure that you have left the most frequently used email address for your order and check it if you want to track your order.|